People are constantly getting older. The generation, baby boomers are now at the
stage of exploring how to manage their age, as their mental and physical abilities begin to decline. This demographic has caused the public a ‘shock wave’ as baby boomers make up most of our population. The growth of the 65+ population, in Australia is from 3.1 to 5.7M (2031 projection).
The Government, commercial and not for profit aged car providers are now having to look into the future of aged care.
Efficiency is the main feature aged care will need in the future, for it to be affordable. With the use of technology, there are three common challenges that will need a lot of thought for age care to become sustainable.
- Carers today don’t use mobile technology to store client’s information. Some
organisations haven’t invigorated their business system for over 10 years. The 90s
and early 00s were consumed by desktop computers with unyielding processes which made it hard for updated client information, and respond to analytical feedback. How could carers update client information in notes are missing and gone? As Government funding has changed to ‘consumer directed care’ it leaves businesses even more vulnerable to loosing their business.
- Staff work schedules are still processed manually which makes it inflexible for staff. Homecare is growing to become one of the most popular service for aged care businesses. Aged care providers aren’t equipped to manage the extended services they need to – with no fixed reports or service agendas their systems remain outdated. It makes it very difficult for carers and head office to be receptive, and invoice clients on time. Consumer directed care doesn’t allow fixed staff hours, making it difficult to operate effectively due to understaffing.
- Aged care businesses rely on assets. Therefore, it is problematic that asset
management is laid out on spreadsheets. Residential and retirement facilities have extended plans for the future, but by adapting a manual or spreadsheet system it slows down their processes and progress.
HealthStrong a NSW service provider is great example of successfully using technology to create progression and efficiency.